Privacy Policy

Introduction

At Joyo Digitama Solusi ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our SaaS products including FactNow.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and contact information
• Company name and job title
• Account credentials and authentication information
• Payment and billing information
• Communication preferences

Technical Information

We automatically collect certain technical information, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Usage data and analytics
• Log files and system performance data

Industrial IoT Data

For our FactNow and other IoT solutions, we may collect:

• Production line data and metrics
• Equipment status and performance data
• Environmental sensor readings
• Operational efficiency metrics
• System alerts and notifications

How We Use Your Information

We use the collected information for various purposes:

• Provide, operate, and maintain our services
• Process transactions and manage accounts
• Improve and optimize our products and services
• Provide customer support and technical assistance
• Send administrative information and updates
• Conduct analytics and generate insights
• Ensure security and prevent fraud
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response and breach notification procedures

Your Rights

You have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your information

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Industrial IoT data may be retained for operational analysis and compliance purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: